Learning Labs: Access LMS Evo Ideas Portal
Currently when a learner is cancelled they receive a cancellation email automatically. We then rely on them to let their Manager know they are now available to work that day.
I have set up email triggers for when someone is booked for the Line Manager to be emailed (for rota purposes), but there is no data selection to trigger an email on cancellation, see attached file.
So Access please either set up auto email to Line Manager too on cancellation or add another data field to the email creation area.
Hi Amanda, this is Marco.
Event registration, cancellation and update emails should be going out to users, having checked the settings on your site. However, if you would like these emails to go to the line managers of the users who are registered, but the managers are not registered themselves, this unfortunately is not an available feature currently. However, I do believe it could be really beneficial, so I will kindly ask you to submit that idea to our Ideas Portal:https://accesslearning.ideas.aha.io/ideas
We do our best to find solutions for our customer's queries as soon as possible. Ideas Portal is launched for the customers and you can add your ideas there, view other ideas, and vote. Every idea will be reviewed and replied to.Also as a side note, I went ahead and created a case online regarding this issue, with the thought that this would need further investigation, but upon further review I think that was redundant, so I will go ahead and close it.Please let me know if there is anything else I can assist with regarding this ticket :DMarco • 2h ago